At Clydesdale & Yorkshire Bank we are not afraid to take a chance on someone who is passionate about an opportunity. Kevin Page, who heads up our contact centre operation, had very little specific contact centre experience when he took the centre from mediocre to "Best large contact centre in the world" in 18 months.

Diversity is one of our top priorities and we want people from every available background. We are interested in your talent, in hearing your voice and using your ideas.

Being part of a global company means opportunities can and do come up to work in different regions across the globe. Our business can make a difference for its people and their families, helping them to make significant personal changes. For example, Beverly Stretton, a mortgage adviser in Leeds wanted to move her family to Australia. She approached the bank for help in finding a role. Bev says, "The bank could not have done more. They bent over backwards to help me." A mortgage adviser role was found for Bev and within a few months Bev and her family were able to move to the location she had always dreamed of.

We've split our business into 4 key areas to help our employees work collaboratively and maximise our focus on outstanding customer service.

Retail , Direct Banking & Wealth Management

We call our branch network Retail Banking and we have over 340 retail branches in Clydesdale & Yorkshire Banks. Between these and our Direct Channels of telephone and internet banking, we employ over 3,000 people.

Our award winning European Customer Contact Centre (ECCC) is based in Clydebank, near Glasgow and is the first point of contact for telephone and / or internet banking.

Our Wealth Management area provides a bespoke Financial Planning Service, focused on meeting the diverse needs of our customers. All of our highly trained, professional Planners focus on helping customers in 3 core areas; Protecting themselves and their loved ones; Investing for their future; Planning for their Retirement.

Integrated Financial Solutions (iFS)

This is our business bank area where customers are offered a highly integrated business and private banking service. We call our customers members as we believe they are part of an exclusive proposition where they have a relationship manager and a support network to cater for their every banking need.

Products & Marketing

The Products team works hand in hand with the Distribution areas to design and deliver products and services that exceed our customer's expectations. Our Marketing team are responsible for managing our brands, designing and implementing sales campaigns and undertaking customer research to support product development.

Banking Delivery Services

This team plays a vital support role in providing excellent customer service as it's responsible for processing all customer transactions and paperwork - from opening an account to getting a mortgage, from making an international payment to arranging a business loan.

There are a number of business units that make up the Shared Services area, each with a critical role in helping the business achieve it's goals.

Risk Management

In an increasingly regulated and complex industry, the Risk Management area ensures that we comply with the requirements of our regulator, the Financial Services Authority and that we manage our business risks effectively.

Finance

The UK finance team provides world class financial services to all our UK businesses. This ranges from regulatory reporting to supporting our product teams in determining how we price our products.

Human Resources

We call our HR function People & Culture as we believe that people are the key to our future success. We're here to provide support, guidance and development to all our employees.

Technology

Responsible for all Technology matters within our UK business, this team sets the technology strategic direction for the business, building and implementing systems which help all areas of our business meet their objectives.